Parent Partnership Service - Chartermark Celebration

12th June 2009

Parent partnership service: Charter Mark celebration

Chris Edwards joined the parent partnership team in celebrating the service’s revalidation with Charter Mark for Customer Service Excellence. The celebration was held on Tuesday 9 June at the Blenheim centre, following the team’s reassessment last month. 

The team were presented with a Charter Mark cake and thanked for all of their hard work and efforts as a service, and throughout the reassessment process. The Customer Service Excellence standard is an audit of customer service quality covering customer insight; culture of the organisation; information and access; delivery; timeliness and quality of service.

The celebration was attended by Chris Edwards; Parent carers, members of Parent Power, an organisation providing support for parents and carers in the South Leeds area; volunteers and other Education Leeds employees. Chris Edwards said: “The parent partnership service needs to be one of the best services we provide.  Services can be difficult to navigate for parents, and this team plays a critical role.  I am really proud of you as a team, you are one of the jewels of Education Leeds"

Sarah Smithson is one of the founders of Parent Power and a parent who has been supported by the parent partnership service said: “This is a fantastic service, worth telling people about.”

Commenting on the achievement, Bridget Mork, parent partnership service co-ordinator said: “Each member of the team is amazing, working hard to achieve the best for families of children with special educational needs. They deserve this award as a recognition for all the commitment they have shown each and every year.” 

To see what Chris Edwards thought of this, click below to see his blog...

http://interesting-times-in-leeds.blogspot.com/2009/06/i-had-lunch-with-colleagues-from-parent.html

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